Terms & Conditions

  1. THESE TERMS

    1. What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods or information services.
    2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
  2. INFORMATION ABOUT US AND HOW TO CONTACT US

    1. Who we are. We are Pharmasutra Limited (trading s begu) a company registered in England and Wales. Our company registration number is 09176308 and our registered office is at 15 Windmill Way, Reigate, Surrey RH2 0JB. Our registered VAT number is 225 4524 25.
    2. How to contact us. You can contact us by writing to us at customerservices@begu.co.uk or to our postal and trading address at 25 Clarenden Road, Redhill, Surrey, RH1 1QZ.
    3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
  3. OUR CONTRACT WITH YOU

    1. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
    2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the products. This might be because the product is out of stock, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
    3. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
    4. We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.
  4. OUR PRODUCTS – HEALTH AND SAFETY

    1. What we provide. Details of the tea products we sell are set out on other pages of our website. Where you join our monthly subscription scheme (see clause 11.2), you will also be entitled to access our dietary and exercise information pages of our website free of charge.
    2. IMPORTANT HEALTH AND SAFETY INFORMATION. Pharmasutra Limited is not a medical organisation, and we cannot give you medical advice. We give no warranties about the health or dietary benefits of any products supplied by us and we cannot guarantee that you will receive particular results from our teas or dietary, exercise or other information pages. Our products are designed to be used as part of a healthy eating regime, in conjunction with reasonable exercise suitable for your age and any medical conditions.
    3. We use our best endeavours to include information on our website on all ingredients and possible allergens that our products may contain, together with any relevant nutritional information. It is your responsibility to check those details, especially where you have any food allergy or intolerance. If you have particular concerns about any ingredient or allergen, please contact us on customerservices@begu.co.uk before you place your order.
    4. The content of our dietary, exercise and other information is not intended to be a substitute for professional medical advice, diagnosis, or treatment. You should always seek the advice of your doctor or other qualified health professional with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on our website.
    5. You should consult a physician before starting any diet or exercise program and you follow such programs at your own risk. Whilst we give guidance as to how to perform any exercises shown on our website, it is your responsibility to warm up properly and ultimately to decide whether or not you are capable of performing the exercise/workout without sustaining injury.
    6. If you already see your doctor for any existing health condition (including pregnancy), if you are taking prescription medicines or drugs, if you have a recognised eating disorder, or if you have been advised by medical specialists to eat a special diet, you must discuss our products and/or exercise or dietary information with your doctor before following buying them or following it.
    7. If you think you may have a medical emergency, you should call the emergency services or your doctor immediately. Reliance on any information provided by us, our employees, others appearing on our website at our invitation, or other visitors to our website is solely at your own risk.
    8. Products and packaging may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. The packaging of the product may vary from that shown on images on our website.
  5. RIGHT TO MAKE CHANGES

    1. Your right to make changes. If you wish to change your order please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
    2. Minor changes to the products. We may change any products to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements, which will not affect your use of the products.
  6. PROVIDING THE PRODUCTS

    1. Delivery costs. The costs of delivery will be as displayed to you on our website.
    2. When we will provide the products. We will deliver our products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. If you sign up to our monthly subscription scheme, we will provide access to our dietary and exercise information until your subscription ends.
    3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
    4. If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot. If, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and clause 9.2 will apply.
    5. When you become responsible for the product and when you own goods. The product will be your responsibility from the time we deliver the product to the address you gave us. You own a product once we have received payment in full.
    6. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to deal with technical issues or to update our products to reflect changes in relevant laws and regulatory requirements.
    7. Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the products, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 28 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
    8. We may also suspend supply of the products if you do not pay. We usually ask for payment for all our products in advance. In exceptional circumstances where we have agreed credit terms with you, if you do not pay us for the products when you are supposed to (see clause 11.6) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. As well as suspending the products we can also charge you interest on your overdue payments (see clause 11.7).
  7. YOUR RIGHTS TO END THE CONTRACT

    1. Ending your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
      1. (a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced or to get some or all of your money back), see clause 10;
      2. (b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2;
      3. (c) If you have just changed your mind about the product, see clause 7.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods.
    2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
      1. (a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
      2. (b) there is a risk that supply of the products may be significantly delayed because of events outside our control;
      3. (c) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 28 days]; or
      4. (d) you have a legal right to end the contract because of something we have done wrong.
    3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days after the day you (or someone you nominate) receives the goods and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
    4. When you don’t have the right to change your mind. You do not have a right to change your mind for products sealed for health protection or hygiene purposes once these have been unsealed after you receive them.
  8. HOW TO END THE CONTRACT WITH US
    (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

      1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
        1. (a) Email. Email us, using our contact details in clause 2.2. Please provide your name, home address, details of the order and, where available, your phone number and email address.
        2. (b) Online. Complete the form on our website.
        3. (c) By post. Simply write to us as our address.
      2. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
      3. When we will pay the costs of return. We will pay the costs of return if the products are faulty or misdescribed or if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances you must pay the costs of return.
      4. How we will refund you and deductions. We will refund you the price you paid for the products where we are obliged to do so, by the same method you used for payment. If you are exercising your right to change your mind, we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. The maximum refund for delivery costs (where we are obliged to refund them) will be the costs of delivery by the least expensive delivery method we offer.
      5. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
  9. OUR RIGHTS TO END THE CONTRACT

    1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due or if you do not, within a reasonable time, allow us to deliver the products to you.
    2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
    3. We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know at least 14 days in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.
  10. IF THERE IS A PROBLEM WITH THE PRODUCT

    1. How to tell us about problems. If you have any questions or complaints about the product, please contact us.
    2. Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights. For detailed information about your legal rights please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
    3. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us. We will pay the costs of postage. Please contact us for a return label.
  11. PRICE AND PAYMENT

    1. Where to find the price for the product. The price of the product will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of product advised to you is correct.
    2. One off purchases or monthly subscription. You can buy our products as you need them, or you can subscribe to our monthly subscription scheme. Our monthly subscription scheme, payable by direct debit which you may cancel at any time by giving us 14 days’ notice, entitles you to buy our products at a discounted rate and to have access to our online dietary and exercise information.
    3. Monthly subscription scheme. All participants in our monthly subscription scheme must be resident in the UK and be aged over 18 years. Membership of the scheme is not transferrable and members may be removed from the scheme at any time in our sole discretion.
    4. What happens if we got the price wrong? It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
    5. When you must pay and how you must pay. We accept payment with VISA, Mastercard, Maestro, American Express, VISA Electron, PayPal and Apple Pay. You must pay for our products in advance, unless we have agreed credit facilities with you in writing.
    6. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
  12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    2. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    3. Our total liability to you. Nothing in these terms shall seek to limit or exclude our liability for death or personal injury caused by our negligence or in any other circumstances where it is not possible to limit or exclude our liability at law. In all other circumstances, our total liability to you in respect of all other losses arising under or in connection with these terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed £1,000,000.
  13. HOW WE MAY USE YOUR PERSONAL INFORMATION

    1. We will use the personal information you provide to us in accordance with our Privacy Policy.
  14. OTHER IMPORTANT TERMS

    1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
    2. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
    6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.